RETURN POLICY
At HottestJackets, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.
Return Window
Customers may request a return or exchange within 30 days of receiving their order.
Condition Requirements
Returned items must meet the following conditions:
- Unused and unworn
- In original condition
- All original tags attached
- Original packaging included
Items showing signs of use or damage may not be eligible for a refund or exchange.
Return Authorization Required
To initiate a return or exchange, please contact our support team before sending any item back.
Please provide:
- Order number
- Clear product images
- Reason for return
Email: support@hottestjackets.com
Returns sent without prior authorization may not be accepted.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
No restocking fees are charged.
Returns Address
Returns Warehouse:
28853 Bunert Road
Warren, MI 48088
United States
Refund Timeline
Once the returned item is received and inspected, refunds are processed within 5 business days.
Refunds are issued to the original payment method.
Frequently Asked Question
What are the return shipping charges?
Customers are responsible for the cost of return shipping. We recommend using a secure and trackable courier service, as return shipping fees are not covered by Hottest Jackets.
Who can I contact for sizing or fit guidance?
For assistance with sizing or fit, you can reach our customer support team via email or through the support options available on our website. Our team will guide you before placing or exchanging an order.
Will I receive confirmation once my return or exchange is completed?
Yes. You will be notified via email once your return or exchange has been received, inspected, and successfully processed.
What if the product color looks slightly different than expected?
Please note that slight color variations may occur due to lighting conditions during photography and differences in screen or device display settings. Such minor variations are considered normal and are not treated as defects.