1. The Information We Collect
We collect information to provide you with a great shopping experience and manage our business effectively. Here’s a breakdown:
Information You Give Us Directly:
- Contact Details: Your name, email address, billing and shipping addresses, and phone number. We use this to process your orders, ship your items, and communicate with you about your purchase.
- Order Information: Details about what you buy, payment confirmations, and any shipping preferences.
- Account Information: If you create an account, we store your username and password for easy access to your order history and preferences.
- Customer Support Communications: Records of any questions, feedback, or issues you share with our support team, allowing us to assist you efficiently.
Information We Collect Automatically:
- Website Usage & Device Data: As you browse our site, we automatically gather information like your IP address, the type of browser and device you’re using, time zone, the pages you visit, how you found us, and how you interact with our website. This helps us understand how our site is used and improve your experience.
- Cookies & Tracking Technologies: We use small data files called cookies stored on your device, along with log files and web beacons/pixels. These technologies help our website function, remember your preferences, analyze site activity, and understand user behavior. You can manage your cookie settings through your browser, but be aware that disabling them might affect some features on our site.
Information from Other Sources:
- We sometimes receive information from trusted third-party service providers (like payment processors, website analytics services such as Google Analytics, or advertising networks). This helps us improve our services and offer you more relevant products and promotions.
2. How We Use Your Information
Your information helps us deliver a smooth and personalized experience:
- To Fulfill Your Orders: We use your data to process payments, arrange shipping, handle returns, and send you confirmations.
- To Communicate With You: We’ll reach out about your orders, provide customer support, and, with your consent, share updates or special offers.
- To Improve Our Website & Services, We analyze data to optimize website performance, personalize content for you, detect and prevent fraud, and monitor how our site is used.
- For Marketing & Advertising: We may use your information to create a more relevant experience, including tailoring offers and displaying ads based on your interests and how you interact with our site. This can involve creating profiles based on your activity.
3. How We Share Your Information
We share your information only when necessary to operate our business and provide you with services:
- With Service Providers: We work with trusted partners who help us run our business, such as shipping companies, payment gateways, email service providers, analytics providers, and marketing partners. They only receive the information needed to perform their services for us.
- With Business Partners: This includes our e-commerce and advertising partners, all of whom operate under their own privacy policies and standards.
- For Legal Reasons: We may disclose your information if required by law, court order, or if we believe it’s necessary to protect our rights, property, or the safety of others.
We want to be clear: Hottest Jackets does not sell your data for monetary profit. However, like many online businesses, we may share certain data for advertising purposes in compliance with applicable privacy laws, which some regulations might interpret broadly as “selling” in a non-monetary context.
4. Targeted Advertising & Your Choices
We use third-party platforms to show you ads that might be more relevant to your interests. You have choices about these targeted ads:
- Industry Opt-Outs: Visit the Network Advertising Initiative website to opt out of targeted advertising from many participating networks.
- Platform Settings: Adjust your ad settings directly on platforms like Google and Facebook.
- Global Privacy Control: If your browser supports “Global Privacy Control” (GPC), enabling it can signal your privacy preferences to websites.
5. Your Privacy Rights
You have important rights regarding your personal data. We are committed to helping you exercise them:
- Right to Access: You can ask for a copy of the personal data we hold about you.
- Right to Correction: If you believe any of your information is inaccurate or incomplete, you can ask us to correct it.
- Right to Erasure (Right to Be Forgotten): In certain situations, you can request that we delete your personal data.
- Right to Restrict Processing: You can ask us to limit how we use your data under specific circumstances.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used format, or ask us to transfer it directly to another service.
- Right to Object: You can object to us processing your data for certain purposes, such as direct marketing.
- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity to ensure the security of your data. You also have the right to file a complaint with a data protection authority if you have concerns about how we’ve handled your data.
6. Data Retention
We keep your personal information only for as long as it’s necessary to fulfill the purposes we collected it for, as outlined in this policy, unless a longer retention period is legally required or permitted.
