At Hottest Jackets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand your rights and our process.
You may request a return within 30 days of receiving your order.
Items must be:
Unworn, unused, and in their original condition.
Returned with all original packaging, tags, and accessories.
Proof of purchase (order confirmation or receipt) is required.
Non-returnable items: Gift cards, final sale items, or customized products.
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that shipping fees (if any) are non-refundable.
We accept exchanges for size or product variations (subject to stock availability).
If the requested item is not available, you may choose a refund or store credit.
Customers are responsible for return shipping costs unless the return is due to:
A defective or damaged item, or
An incorrect item sent by us.
We recommend using a trackable shipping service for safe return delivery.
If you receive a damaged, defective, or incorrect product:
Contact us within 7 days of delivery with photos of the product and packaging.
We will arrange a free replacement, exchange, or refund.
To start a return or exchange, please contact our support team:
Business Name: Hottest Jackets
Phone Number: +1 332 254 1258
Email: support@hottestjackets.com
Address: 112 Windermere Rd, Staten Island, NY 10305
Our team will provide you with step-by-step instructions for returning your item.
We may update this Return & Refund Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a new effective date.
